Overview
- São Paulo Metro Company
- Industry Transportation (Public)
- Beneficiary Director of Corporate Affairs and IT Manager
Critical Business Problem
Performance problems in the data center to run corporate applications, successive cancellations of Go Lives and discontinued support with SAP.
Reason
Picking a single order at a time following simulated warehouse paths for each pick. Time-consuming transportation preparation. Time-consuming NF approval by Sefaz (conference/check out operation waits for the NF to be printed).
Capacity
The client wanted to speed up the process by grouping orders with the same characteristics, taking advantage of the operator's movement through the DC to pick several orders in parallel (reducing wasted time). They also wanted to send the NF to SEFAZ for approval when the picking process was completed, and only print it out some time later during the checking process.
Solution
We have been accredited to offer EXADATA ORACLE, as well as AMS and Support Enterprise SAP
Results
EXADATA
- Increased processing capacity and speed for critical operations (SAP and PEOPLESOFT)
- It enabled the use of a cloud structure, similar to the on-premise structure, for various uses - DEV and QA environment, Backup and DR
AMS
- It has created a flexible service model that will meet the client's demands in person, remotely (baseline), Improvement Factory and Projects in a single contract, according to the client's needs and timing.
SUPPORT ENTERPRISE
- It has gained synergy since the same company that will do the AMS will also do the SAP support and upgrade services.